Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@saquraparfum.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@saquraparfum.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@saquraparfum.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@saquraparfum.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@saquraparfum.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@saquraparfum.com.

At Saqura Parfum, we want you to love every fragrance you purchase. If for any reason you are not completely satisfied, we are here to help.

Return Eligibility

We accept returns within 14 days of the delivery date under the following conditions:

• The item must be unused and unopened in its original sealed packaging

• The product must be in the same condition as when you received it

• Original packaging, box, and any accessories must be included

• A valid proof of purchase or order number is required

We are unable to accept returns on:

• Opened or used fragrances for hygiene and safety reasons

• Items marked as Final Sale or Non-Returnable at the time of purchase

• Gift sets that have been opened or partially used

• Orders returned after 14 days of delivery

How to Start a Return

1. Email us at contact@saquraparfum.com within 14 days of receiving your order.

2. Include your order number and reason for return.

3. We will review your request and respond within 1–2 business days.

4. Once approved, we will send you a return shipping label and instructions.

5. Pack the item securely and drop it off at your nearest shipping location.

Refunds

Once we receive and inspect your returned item:

• We will notify you by email whether your return has been approved or rejected.

• If approved, your refund will be processed to your original payment method within 5–7 business days.

• Please note that your bank or credit card company may take additional time to post the refund to your account.

• Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We accept exchanges within 14 days of delivery for:

• A different fragrance of equal or lesser value

• A different size of the same fragrance

To request an exchange, email us at contact@saquraparfum.com with your order number and the item you would like to exchange for. Exchanges are subject to product availability.

Damaged or Defective Items

If your order arrives damaged, broken, or defective:

• Contact us within 48 hours of delivery at contact@saquraparfum.com

• Include clear photos of the damaged item and packaging

• We will arrange a full replacement or refund at no additional cost to you

• You will not be required to return the damaged item in most cases

Lost or Missing Orders

If your tracking shows delivered but you have not received your order:

• Check with neighbors and around your delivery location first.

• Contact your local carrier (USPS, UPS, FedEx, DHL, Canada Post) with your tracking number.

• If still unresolved, email us at contact@saquraparfum.com within 7 days of the marked delivery date and we will investigate and resolve it for you.

Return Shipping

• If the return is due to our error (wrong item, damaged product), we cover the return shipping cost.

• If you are returning for personal reasons (changed your mind, ordered wrong size), the return shipping cost is the customer's responsibility.

• We recommend using a trackable shipping method as we are not responsible for lost return packages.

Non-Refundable Items

The following are not eligible for a refund:

• Opened or used fragrances

• Digital gift cards

• Items returned after 14 days

• Final sale items

Contact Us

For any return or refund questions, please reach out to us:

Saqura Parfum Email: contact@saquraparfum.com

Website: saquraparfum.com

Response time: Within 48 business hours